George
if they all had new machines, they wouldnt need servicing
A lot of the "New" machines won't last much more than about 2 years, too much cheaply made electronics in them.
Been to 2 this morning where the electronic board has failed. Both not worth repair, one was 3 years old.
The price manufacturers charge for these pcb's is ridiculous.
One big problem for anyone working in this trade including me, is if you diagnose the pcb as being faulty, annd order a new one, once the box is opened it can't be sent back.
A lot of the new machines need a laptop and manufacturers software to diagnose faults, and in some instances to reprogramme eeproms as they are supplied blank.
I tend to steer clear of those machines, have only 4 years to go, by then nothing will be repaired.
You asked about M/S office. I only have Word and Excel, and they are not current editions.
It will soon be time to go home George, if you haven't left already
Malcolm