Author Topic: Unable to connect to forum (Read 16820 times)

ideasguy · « **on:** December 29, 2010, 11:12:46 AM »

Ive experienced problems with the forum quite frequently lately.
Heres a screenshot of what is displayed:
http://www.ideasforgardens.com/forumpics/UnabletoConnect.gif
After a few minutes, the forum cames back on line again.

Ive reported the problem to my Host.
When they test, the site is working, so thay cant replicate the problem
They told me to clear cache. I did and it still appears.
In any case, when I click reload, it should ignore what is in cache, and in the "down" period the poblem persists.

Has anyone else seen this (as in the link to screenshot)?
In an email this morning, Trevor appears to have experienced something similar with our forum

Palustris · « **Reply #1 on:** December 29, 2010, 12:24:10 PM »

Me too. Thought it was me, but the Firefox add on I have which tests connections and says if it is me or them (so to speak) says that the site is down for everyone when it happens.

Lyn and Malcolm · « **Reply #2 on:** December 29, 2010, 01:43:20 PM »

I also have had some problems using ie8 here.

Did a long answer to a thread, when I hit post, lost the lot, didn't bother to redo the posting.

At 1.38pm today tried to access this forum, no joy after 2 attempts, tried a third time got through. Have had thad for several weeks now at different times.

http://www.ideasgenie.com/ works fine in all cases when I can't connect, which I think is on another server.

Malcolm

bossgard · « **Reply #3 on:** December 29, 2010, 04:38:16 PM »

George:

I've had that same problem at least for the last two weeks, of not being able to connect to the Forum.
On and off, not steady.

I thought maybe you had been working on it, so didn't report it.

Quite cold this morning in the Pacific Northwest, US, a little bit of snow, but I have nothing to do out of doors,
so I will just stay indoors. No since busting any bones sliding on the ice.

Happy New Year from the US of A, everybody!

Toby

NightHawk · « **Reply #4 on:** December 29, 2010, 08:58:26 PM »

Not able to comment on the connection problem to the Forum some of our members have been experiencing recently, as we've been offline for a while.
Just this evening we got our telephone line activated at our new home in Hampshire (more on that later though.)

Let's hope the problem gets sorted out, whatever is causing it.

I logged in without any problem this evening.

Laurie.

ideasguy · « **Reply #5 on:** December 29, 2010, 10:54:53 PM »

Thanks all - for your feedback. It confirms my belief that there is a definite fault - intermittently.

http://www.ideasgenie.com points to http://www.ideasgenie.co.uk and is indeed on a different server, Malcolm (as is http://www.ideasforgardens.co.uk)
also http://www.ideasgenie.net (free web space for users - now on a bigger server so no space problems any more)

As for IE8, Ive switched to Firefox for the same reason you reported, Malcolm. I'm sorry you lost your posting, and I was afraid other would also lose messages at point of posting with this Unable to connect problem.
The solution is to copy the text to clipboard (or to notepad to be very sure) before posting folks. Thats a good idea on any forum, of course.

I saw on the news that the eastern side of the USA had a heavy fall of snow, Toby. Glad it isn't as bad on Pacific NW. Be sure to take care until conditions improve!

Palustris · « **Reply #6 on:** December 30, 2010, 10:54:14 AM »

Just happened again, but the Firefox add on which redials for us got through after a few tries.

ideasguy · « **Reply #7 on:** December 30, 2010, 11:40:10 AM »

Thanks Eric. I'll report this information to Easily (who host my website)

Lyn and Malcolm · « **Reply #8 on:** December 30, 2010, 12:49:07 PM »

I can confirm it is probably less than a minute when the site is down.

Malcolm

NightHawk · « **Reply #9 on:** December 30, 2010, 02:01:09 PM »

Ditto here too Malcolm.

Happened once late yesterday evening but site came back after a few page refreshes.

Again this morning, but has just happened now as I tried to post this message (fortunately I'd copied text to clipboard before posting so didn't lose it all). Off less than a minute each time though.

Laurie.

roiphil · « **Reply #10 on:** December 30, 2010, 02:17:40 PM »

Not had any problems as such as in georges screenshot, not been around much since christmas day and had some not so good news on boxing day so cant really be bothered with much at the moment

, but i went to post a message before xmas and lost the lot just got the usual webpage cannot be displayed, info vista IE8 Sorry cant help any more tahn that,

Right click copy posting before hitting the post button

ideasguy · « **Reply #11 on:** December 31, 2010, 12:16:21 AM »

I refreshed my problem request to Easily today (it had a Ticket number) and pointed them to this thread on our forum.
They replied, asking for a screenshot (the one which starts off this topic)
I did so this evening. Lets see what happens next.

Palustris · « **Reply #12 on:** December 31, 2010, 11:09:53 AM »

This is what I got.

ideasguy · « **Reply #13 on:** December 31, 2010, 12:22:27 PM »

Perfect reporting! What time (approx) did this happen Eric?

Easily have come back with this message:

Quote

The website has been tested for several hours, the website is Live on the internet. This was a thorough testing using multiple servers and external test machines.
Please try using a different machine to connect to the website http://www.flowergenie.co.uk

This forum is as good a test as we can get, and with multiple machines at different locations.
I would be very grateful if members would please continue to report any "Unable to Connect" errors experienced
It might also be a good idea to report the Browser you are using, and the Windows operating system of your computer.
Thanks all!

Trevor Ellis · « **Reply #14 on:** December 31, 2010, 12:48:50 PM »

Yep, I've had the same problems George. Just a minute or so ago I had just posted a reply and clicked onto another subject to read when the connection failed. I tried again from scratch and as you can see, it's worked. I run on XPpro using Firefox v.3.6.13.

Trevor

ideasguy · « **Reply #15 on:** December 31, 2010, 12:55:25 PM »

Thanks Trevor. Good information to follow up on

Trevor Ellis · « **Reply #16 on:** December 31, 2010, 01:22:23 PM »

Quote from: Palustris on December 29, 2010, 12:24:10 PM

Me too. Thought it was me, but the Firefox add on I have which tests connections and says if it is me or them (so to speak) says that the site is down for everyone when it happens.

Which add on is this Eric? I too use Firefox - for several years now - the add on you mention sounds useful.

Trevor

Palustris · « **Reply #17 on:** December 31, 2010, 04:29:54 PM »

Heaven knows what time it was G. Took me ages to send the Screen shot to PB and then to you.

roiphil · « **Reply #18 on:** December 31, 2010, 05:06:20 PM »

went to www.flowergenie.co.uk, this is the link in your hosting company reply and got your homepage as normal IE8 Vista, have just tried it on mozilla firefox and got same home page hope that helps
Phil

Palustris · « **Reply #19 on:** December 31, 2010, 05:45:16 PM »

The Add on is called TryAgain.

Eric Hardy · « **Reply #20 on:** December 31, 2010, 11:23:20 PM »

I have experienced the same thing several times recently. I just get a message "URL not recognised". It happened again just now when I tried to post a reply to Laurie's posting. I typed my reply in "Word" and by the time I had finished it connected again so I copied and pasted it.

ideasguy · « **Reply #21 on:** January 01, 2011, 10:34:08 AM »

Thanks Eric.
Your message is a little different from the ones in the screenshots so far.
What Browser are you using?

Eric Hardy · « **Reply #22 on:** January 01, 2011, 11:30:54 AM »

Firefox, George

Trevor Ellis · « **Reply #23 on:** January 01, 2011, 11:57:43 AM »

Quote from: Palustris on December 31, 2010, 05:45:16 PM

The Add on is called TryAgain.

Thanks Eric - will check it out.

Palustris · « **Reply #24 on:** January 03, 2011, 09:14:50 PM »

Unable to connect again today at 16.07

Author Topic: Unable to connect to forum (Read 16820 times)

NightHawk

NightHawk